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FAQ – Frequently Asked Questions

Got questions? We’ve got answers.

FAQ – COMMON ISSUES AND SOLUTIONS

We’ve organized our most popular fixes and tips into one handy list.

ABOUT

What is Moxi Games?
Moxi Games delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of mobile gaming entertainment.
What do I do with Moxi Games?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to play Moxi Games?
You must be 18+ or have received permission from a parent or legal guardian who is authorised to pay your bill.
Is Moxi Games compatible with my device?
Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser to enjoy the service.
How many games can I play?
Moxi Games offers 100+ games that promise to keep you addicted for hours.
How often are new games added to the service?
We regularly spruce up our portfolio with new and popular titles.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is

SUBSCRIPTION

How was I subscribed to Moxi Games?
You visited one of our promotional pages and clicked on the subscription button.
How do I subscribe to Moxi Games?
Simply visit one of our promotional pages or contact us to activate your subscription.
How much does the service cost?
IDR 2220/ 3 days for 90 days.
How am I charged for the service?
Subscription costs are deducted from your prepaid balance or will be reflected in your post-paid bill.
How do I cancel my subscription?
Send UNREG PLAYIT to 98686

CUSTOMER CARE

How do I contact Customer Care?

WHAT IS MOXIGAMES

Who we are? What we do? Why we do what we do? Get to know us better.
What is Moxigames?
MoxiGames.me delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of mobile gaming entertainment.
What do I do with Moxigames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to play MoxiGames?
As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.
Is MoxiGames compatible with my device?
Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser to enjoy the service.
How many games can I play?
MoxiGames offers over 100 games that promise to keep you addicted for hours.
How do I manage my subscription?
Contact our Customer Care Team! We’ll be happy to help. For details of how to get in touch with us, take a look at ‘How do I get in touch with Customer Care?’.
How do I get in touch with Customer Care?
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Why do you keep sending me text message reminders?
This is usually a requirement by the Regulator or Operator. However, as a best practice, we send SMS reminders to all active subscribers.
How often are new games added to the service?
To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.
My high score does not seem to be submitted. What do I do?
Please stay connected to the internet while playing.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is

SUBSCRIPTION

How do I subscribe to MoxiGames?
You visited one of our promotional pages and clicked on the subscription button.
How do I subscribe to MoxiGames?
Simply visit one of our promotional pages or contact us to activate your subscription.
How much does the service cost?
IDR 2220/ 3 days for 90 days.
How am I charged for the service?
Subscription costs are deducted from your prepaid balance or will be reflected in your post-paid bill.
How do I cancel my subscription?
Send UNREG PLAYIT to 98686

CUSTOMER CARE

How do I reach out to Customer Care?
Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
We are available for you here: