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FAQ – COMMON ISSUES AND SOLUTIONS

We’ve organized our most popular fixes and tips into one handy list.
Browse the most popular answers for solutions to common problems

VIZITKA

KAJ SO MOXI GAMES??
Moxi Games prinaša najboljše igre na svetu neposredno v vašo mobilno napravo. Več ur uživajte v najboljših arkadnih igrah, športnih igrah in miselnih ugankah.
ALI SEM UPRAVIČEN DO UPORABE STORITVE?
Biti morate starejši od 18 let ali imeti dovoljenje staršev ali zakonitega skrbnika, ki je pooblaščen za plačilo računa.
ALI SO MOXI GAMES ZDRUŽLJIVE Z MOJO NAPRAVO?
Storitev je združljiva z vsemi pametnimi telefoni in tabličnimi računalniki ter zahteva osnovno internetno povezavo 3G.
ZAKAJ SE VAŠA STORITEV NA MOJEM RAČUNU ZA MOBILNI TELEFON VČASIH PRIKAŽE Z DRUGIM IMENOM?
Razlog za to so predvsem omejitve na operaterjevi platformi za obračunavanje in izdajanje računov.
KDO REGULIRA VAŠE STORITVE?
Obstajajo vladne agencije, ki urejajo mobilno poslovanje. Poleg tega ima vsak mobilni operater svoj sklop pravil in predpisov.

NAROČNINA

KAKO SEM SE NAROČIL NA MOXI GAMES?
Obiskali ste eno od naših promocijskih strani in kliknili gumb za naročnino.
KAKO SE NAROČIM NA MOXI GAMES?
Preprosto obiščite eno od naših promocijskih strani ali stopite v stik z nami in aktivirajte svojo naročnino.
KOLIKO STORITEV STANE?
4,98 EUR/teden (vključno z DDV). Dvakrat na teden vam bodo zaračunali 2,49 EUR.
KAKO PREKLIČEM NAROČNINO?
Pošljite tekstovno sporočilo STOP MOX na številko 3443.

SLUŽBA ZA POMOČ UPORABNIKOM

KAKO STOPIM V STIK S SLUŽBO ZA POMOČ UPORABNIKOM?

WHAT IS MOXIGAMES

Who we are? What we do? Why we do what we do? Get to know us better.
What is Moxigames?
MoxiGames.me delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of mobile gaming entertainment.
What do I do with Moxigames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to play MoxiGames?
As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.
Is MoxiGames compatible with my device?
Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser to enjoy the service.
How many games can I play?
MoxiGames offers over 100 games that promise to keep you addicted for hours.
How was I subscribed to MoxiGames?
You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.
How much does the service cost?
You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.
How do I manage my subscription?
Contact our Customer Care Team! We’ll be happy to help. For details of how to get in touch with us, take a look at ‘How do I get in touch with Customer Care?’.
How do I get in touch with Customer Care?
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Why do you keep sending me text message reminders?
This is usually a requirement by the Regulator or Operator. However, as a best practice, we send SMS reminders to all active subscribers.
How often are new games added to the service?
To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.
My high score does not seem to be submitted. What do I do?
Please stay connected to the internet while playing.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is

NAROČNINA

From subscription to unsubscription queries, we’ve got you covered.
KAKO SEM SE NAROČIL NA MOXI GAMES?
Obiskali ste eno od naših promocijskih strani in kliknili gumb za naročnino.
KAKO SE NAROČIM NA MOXI GAMES?
Preprosto obiščite eno od naših promocijskih strani ali stopite v stik z nami in aktivirajte svojo naročnino.
KOLIKO STORITEV STANE?
4,98 EUR/teden (vključno z DDV). Dvakrat na teden vam bodo zaračunali 2,49 EUR.
KAKO PREKLIČEM NAROČNINO?
Pošljite tekstovno sporočilo STOP MOX na številko 3443.
Can I change the mobile number in my account?
At the moment this is not possible.

SLUŽBA ZA POMOČ UPORABNIKOM

Reach out to us to troubleshoot any issues or share feedback and suggestions for improvement.
KAKO STOPIM V STIK S SLUŽBO ZA POMOČ UPORABNIKOM?