FAQ – COMMON ISSUES AND SOLUTIONS
Got questions? We’ve got answers.
FAQ – COMMON ISSUES AND SOLUTIONS
Got queestions? We have answers.
About
Get to know us better.
What is Moxigames?
MoxiGames delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain-teasing games that guarantee hours of entertainment.
What do I do with Moxigames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to play MoxiGames?
You must be 18+ or have received permission from a parent or legal guardian authorised to pay your mobile phone bill.
Is MoxiGames compatible with my device?
The service is compatible with all smartphones and requires a basic 3G connection.
How many games can I play?
MoxiGames offers over 50 games that will keep you addicted for hours.
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is secure
SUBSCRIPTION
From subscription to unsubscription queries, we’ve got you covered.
How do I subscribe to MoxiGames?
Simply visit one of our promotional pages or contact us to activate your subscription!
How was I subscribed to MoxiGames?
You visited one of our promotional pages and clicked on the subscription button.
How much does the service cost?
Enjoy a free 3-day trial. Subscription charge of Br 2 per day will then apply.
How am I charged for the service?
You are charged for the games through your mobile phone bill or prepaid account.
How do I cancel my subscription?
Send STOP to 9142
CUSTOMER CARE
Get in touch with us
How do I contact Customer Care?
Send an email to supportET@moxigames.com