FAQ – Frequently Asked Questions

Got questions? We’ve got answers.

FAQ – COMMON ISSUES AND SOLUTIONS

We’ve organized our most popular fixes and tips into one handy list.
Browse the most popular answers for solutions to common problems

ABOUT

Who we are? What we do? Why we do what we do? Get to know us better.

What is Moxigames?

MoxiGames.me delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of mobile gaming entertainment.

What do I do with Moxigames?

Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.

Am I eligible to play MoxiGames?

As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.

Is MoxiGames compatible with my device?

Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser to enjoy the service.

How many games can I play?

MoxiGames offers over 100 games that promise to keep you addicted for hours.

How was I subscribed to MoxiGames?

You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

How much does the service cost?

You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

How do I manage my subscription?

Contact our Customer Care Team! We’ll be happy to help. For details of how to get in touch with us, take a look at ‘How do I get in touch with Customer Care?’.

How do I get in touch with Customer Care?
Why does your service show up with a different name on my mobile phone bill?

This is mainly due to limitations on an operator’s billing and invoicing platform.

Why do you keep sending me text message reminders?

This is usually a requirement by the Regulator or Operator. However, as a best practice, we send SMS reminders to all active subscribers.

How often are new games added to the service?

To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.

My high score does not seem to be submitted. What do I do?

Please stay connected to the internet while playing.

Who regulates your services?

There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is

SUBSCRIPTION

From subscription to unsubscription queries, we’ve got you covered.

How do I subscribe to MoxiGames?

Simply visit one of our promotional pages!

How am I charged for the service?

You are charged for the games through your mobile phone bill or prepaid account. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

How do I get in touch with Customer Care?
Can I change the mobile number in my account?

At the moment this is not possible.

CUSTOMER CARE

Reach out to us to troubleshoot any issues or share feedback and suggestions for improvement.

How do I reach out to Customer Care?

Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
We are available for you here:

REFUNDS

Find out if you are eligible for a refund and learn more about our return policy.

Why would I want a refund?

You may request for a refund if you are not 100% satisfied with our service. Please contact our Customer Care Team who will assist you in the best possible way.

How do I request for a refund?

Please contact our Customer Care Team.

How does the refund process work?

Please get in touch with our Customer Care Team, always mentioning your mobile number and email address. Once we process your request, you will be provided a link to fill out your refund details. These will vary depending on your location and payment method, such as IBAN number or PayPal. Once you submit your refund application we will begin processing your request. Please note that you can only submit a refund application once, so ensure you fill in the correct details.

What happens if my refund details are incorrect?

We will reach out to you to recheck the submission. Please note, this may extend the refund process by some days.

How long does it take to process a refund?

Depending on your preferred method of payment, refunds can take up to 10 business days. A refund via PayPal is the quickest way and takes up to 2 business days to process from the moment we receive your details. Please be patient and rest assured we will do our best to resolve your request at the soonest.

WHAT IS MOXIGAMES

Who we are? What we do? Why we do what we do? Get to know us better.

What is Moxigames?

MoxiGames.me delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of mobile gaming entertainment.

What do I do with Moxigames?

Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.

Am I eligible to play MoxiGames?

As a subscriber to the service, you must be 18+ or have received permission from your parents or legal guardians or anyone authorised to pay your bill.

Is MoxiGames compatible with my device?

Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser to enjoy the service.

How many games can I play?

MoxiGames offers over 100 games that promise to keep you addicted for hours.

How was I subscribed to MoxiGames?

You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

How much does the service cost?

You visited one of our promotional pages and clicked on the subscription button. This was followed by a confirmation SMS sent to your phone.

How do I manage my subscription?

Contact our Customer Care Team! We’ll be happy to help. For details of how to get in touch with us, take a look at ‘How do I get in touch with Customer Care?’.

How do I get in touch with Customer Care?
Why does your service show up with a different name on my mobile phone bill?

This is mainly due to limitations on an operator’s billing and invoicing platform.

Why do you keep sending me text message reminders?

This is usually a requirement by the Regulator or Operator. However, as a best practice, we send SMS reminders to all active subscribers.

How often are new games added to the service?

To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.

My high score does not seem to be submitted. What do I do?

Please stay connected to the internet while playing.

Who regulates your services?

There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is

SUBSCRIPTION

From subscription to unsubscription queries, we’ve got you covered.

How do I subscribe to MoxiGames?

Simply visit one of our promotional pages!

How am I charged for the service?

You are charged for the games through your mobile phone bill or prepaid account. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.

How do I get in touch with Customer Care?
I received the confirmation SMS that I was charged successfully but my credits were not added?

Give the system a few minutes to process to your request.

Can I change the mobile number in my account?

At the moment this is not possible.

CUSTOMER CARE

Reach out to us to troubleshoot any issues or share feedback and suggestions for improvement.

How do I reach out to Customer Care?

Our dedicated Customer Care Team will be happy to answer all your questions and solve any issues.
We are available for you here:

REFUNDS

Find out if you are eligible for a refund and learn more about our return policy.

Why would I want a refund?
You may request for a refund if you are not 100% satisfied with our service. Please contact our Customer Care Team who will assist you in the best possible way.

How do I request for a refund?
Please contact our Customer Care Team.

How does the refund process work?
Please get in touch with our Customer Care Team, always mentioning your mobile number and email address. Once we process your request, you will be provided a link to fill out your refund details. These will vary depending on your location and payment method, such as IBAN number or PayPal. Once you submit your refund application we will begin processing your request. Please note that you can only submit a refund application once, so ensure you fill in the correct details.

What happens if my refund details are incorrect?
We will reach out to you to recheck the submission. Please note, this may extend the refund process by some days.

How long does it take to process a refund?
Depending on your preferred method of payment, refunds can take up to 10 business days. A refund via PayPal is the quickest way and takes up to 2 business days to process from the moment we receive your details. Please be patient and rest assured we will do our best to resolve your request at the soonest.