We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way.
WE COLLECT INFORMATION THE FOLLOWING WAYS:
- When you give it to us or give us permission to obtain it
We may collect information from you in a variety of ways such as your name, email address, phone number and bank account information. You may, however, visit our Sites anonymously if you choose to do so. We will collect information from you only if you voluntarily choose to submit such information to us. You can always refuse to provide this information to us. If you choose to subscribe to a Service from us, we or the mobile operator of your network will collect your information related to the payment for the subscription of our Services. Account and billing information collected by the mobile operator is subject to their respective privacy policies.
When you subscribe to our services, you give us certain information voluntarily. This can include your name, email address, phone number, bank account information, and any other information you give us.
- We get technical information when you visit our Sites and/or Services
We may collect technical information about you whenever you visit our Sites or use our Services. Technical information we collect may include the user agent, and technical information about your means of connection to our Site, such as the type of device you use, the device screen size, browser type, geographic location (country only), unique device identifiers, Internet Protocol address, mouse events (movements, location and number of clicks), landing pages, operating system, information about your use of our Services and other similar information.
Whenever you use any website, mobile application or other internet services, certain information gets created and logged automatically. The same is true when you use our services or websites. Some of the types of information we collect are log data, device information, and cookie data.
- Our partners and advertisers collect and share information with us
We use Google Analytics, a web analysis service of Google Inc. (“Google”) which assists website owners and operators in learning and understanding the usage patterns of visitors who use their websites by collecting information, namely; which individual web pages were visited, how long users spent on the website, which websites referred the most visitors, general geographic location of visitors, and other similar anonymous statistics.
For this reason, Google Analytics may create and store several cookies on your device. Google Analytics does not collect any personally identifiable information by default. Google Analytics collects anonymized IP address or internet connections used by visitors to websites on which Google Analytics has been installed. Google Analytics does not reveal or expose the IP address of visitors to the owners of the website on which Google Analytics is installed.
We also use Google AdWords remarketing services to advertise on third-party websites including Google, to visitors who have previously visited our Sites or Services. The advertisement can be on the Google search results page or a website that has the Google display network implemented. For this reason, third-party vendors including Google may create several cookies on your device.
We also enable Hotjar, an analysis software, by inserting a tracking code within our Sites and Services, which further transmits to Hotjar servers based in Ireland (EU).
This tracking code contacts Hotjar’s servers and provides a script to your device accessing the Site or Service. This script will capture specific data related to your interaction with that particular Site or Service. This information is then sent to Hotjar’s servers for further processing. Through these tools, we receive heatmaps, visitor’s recordings, funnels and form analysis, that help us to provide you with a better experience and service as well as assist us in diagnosing technical problems and analyse user trends.
We also get information about you and your activity outside our website and services from our advertisers and other third parties we work with, or other publicly available sources.
Online advertisers or third parties share information with us to measure or improve the performance of our services, or to figure out what kinds of ads to show you.
HOW TO PREVENT COOKIE STORAGE AND OPT-OUT?
You can also prevent the collection of your data by Google Analytics by visiting Google Analytics opt-out page and installing the Google add-on for your browser. https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords, and Google DoubleClick.
You may opt-out from having Hotjar collect your information when visiting our Sites and Services at any time by visiting www.hotjar.com/opt-out and clicking ‘Disable Hotjar’.
For more details on installing and uninstalling the Google add-on, Google Analytics, Google DoubleClick or AdWords, please visit Google’s website.
You can prevent cookie storage and stop the collection of data by us, Google and Hotjar by amending your cookie settings in your browser or by opting out visiting the following websites: https://tools.google.com/dlpage/gaoptout or visit https://www.google.com/settings/ads to set your settings for Google Analytics, Google AdWords, and Google DoubleClick or visit Hotjar’s website www.hotjar.com/opt-out.
HOW WE USE COLLECTED INFORMATION
We may use your information for the following purposes:
- Provide the Service(s) you request;
- Bill and collect for the Service(s) provided to you;
- Send you marketing communications;
- Provide customer care;
- Protect our rights or property;
- Enforce the Terms of Service;
- Comply with legal requirements;
- To improve our Sites and Services;
- Respond to your inquiries, questions, and/or other requests; and
- Respond to court orders, subpoenas or other legal proceedings.
According to the privacy legislation, we are required to disclose on what legal grounds we are able to use your information. We require your information because of the contractual agreements between you and us.
Next to this, we can use your information in the case of legitimate interest. This means that we want to provide you the most optimal and personalized service possible. Of course, we keep your privacy in mind at all times.
We could have a legal obligation to use your information. When we suspect fraud, for example. And sometimes you have provided us permission to use your information. This is the case when you subscribe to the newsletter. We keep track of this appropriately.
We will retain your information for as long as needed to provide our services to you. We will retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that we can’t identify you.
We do not keep your information longer than necessary.
HOW WE PROTECT YOUR INFORMATION ALSO OUTSIDE THE EU
We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to us or guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized or accidental access, alteration, disclosure or destruction of your information, transaction information and data stored on our Sites.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We will continue to enhance our security procedures as new technology becomes available.
Because we operate internationally, your information, including personal information, may be transferred to and made available in the USA and/or any other country than your country of residence. Also in these countries, we take all reasonable care to protect your personal information.
We work hard to keep your information secure. Because we operate internationally, your information, including personal information, may be transferred to and made available in another country than your country of residence. Also, in these countries, we take all reasonable care to protect your information.
SHARING YOUR INFORMATION
We share your information with online advertisers and third-party companies that we or they use to audit or improve the delivery and performance of ads or content on websites and apps (for example, through Google Analytics and Google Adwords) as outlined above.
We share your information with online advertisers and third- party companies that we or they use to audit or improve the ads or content on websites and apps (for example, through Google Analytics and Google Adwords).
Any other data is not shared, unless we are forced to.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit information from anyone under the age of 13. In the event that we learn that we have collected information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us by sending an e-mail to the mail address, as communicated to you on the Sites and/or our Services.
We do not collect information of children under the age of 13.
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
- You can ask us for a copy of the personal data we hold about you;
- You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
- In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
- In certain situations, you can also ask us to send the personal data you have given us to a third party.
Where we use your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current. Please inform us of any changes to or inaccuracies of to your personal data by contacting us immediately.
If you are based in the EEA and are of the opinion that we have not complied with data protection laws, you have a right to lodge a complaint with the Data Protection Commission in The Netherlands or with your local supervisory authority.
Please contact us in case you want to receive data we saved about you, if want your data to be corrected, suspended or deleted, or if you have any other question.
If you are based in the EEA, you can also complain to a regulator when you think that we haven’t complied with data protection law.