FAQ – COMMON ISSUES AND SOLUTIONS

We’ve organized our most popular fixes and tips into one handy list.
Browse the most popular answers for solutions to common problems

FAQ – COMMON ISSUES AND SOLUTIONS

We’ve organized our most popular fixes and tips into one handy list.
Browse the most popular answers for solutions to common problems

About

Who we are? What we do? Why we do what we do? Get to know us better.
What is Moxigames?
MoxiGames delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain-teasing games that guarantee hours of entertainment.
What do I do with Moxigames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to play MoxiGames?
You must be 18+ or have received permission from a parent or legal guardian authorised to pay your mobile phone bill.
Is MoxiGames compatible with my device?
The service is compatible with all smartphones and requires a basic 3G connection.
How many games can I play?
MoxiGames offers over 50 games that will keep you addicted for hours.
How was I subscribed to MoxiGames?
You visited one of our promotional pages and clicked on the subscription button.
How much does the service cost?
EU 4.99 per week
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is secure

SUBSCRIPTION

From subscription to unsubscription queries, we’ve got you covered.
How do I subscribe to MoxiGames?
Simply visit one of our promotional pages!
How am I charged for the service?
You are charged for the games through your mobile phone bill or prepaid account.
Can I change the mobile number in my account?
At the moment, this is not possible.

CUSTOMER CARE

Reach out to us to troubleshoot any issues or share feedback and suggestions for improvement.
How do I contact Customer Care?