FAQ – Frequently Asked Questions

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FAQ – COMMON ISSUES AND SOLUTIONS

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ABOUT

What is MoxiGames?
MoxiGames delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain-teasing games that guarantee hours of entertainment.
What do I do with MoxiGames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to use MoxiGames?
You must be 18+ or have received permission from a parent or legal guardian authorised to pay your mobile phone bill.
Is MoxiGames compatible with my device?
The service is compatible with all smartphones and requires a basic 3G connection.
How many games can I play?
MoxiGames offers over 50 games that will keep you addicted for hours.
How was I subscribed to MoxiGames?
You visited one of our promotional pages and clicked on the subscription confirmation button.
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is secure.

SUBSCRIPTION

How do I subscribe to MoxiGames?
Simply visit one of our promotional pages or contact us to activate your subscription.
How much does the service cost?
NOK 59 per week
How am I charged for the service?
The subscription fee will be directly deducted from your prepaid balance or will reflect in your post-paid bill.
How do I cancel my subscription?
Send MOXIGAMES STOPP to 2001
Can I change the mobile number in my account?
At the moment, this is not possible.

CUSTOMER CARE

How do I contact Customer Care?

WHAT IS MOXIGAMES

What is MoxiGames?
MoxiGames delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain-teasing games that guarantee hours of entertainment.
What do I do with MoxiGames?
Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games, card games and stimulating puzzle games that will keep you addicted for hours on end. MoxiGames also offers games that are suitable for children.
Am I eligible to use MoxiGames?
You must be 18+ or have received permission from a parent or legal guardian authorised to pay your mobile phone bill.
Is MoxiGames compatible with my device?
The service is compatible with all smartphones and requires a basic 3G connection.
How many games can I play?
MoxiGames offers over 50 games that will keep you addicted for hours.
How was I subscribed to MoxiGames?
You visited one of our promotional pages and clicked on the subscription confirmation button.
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We add our own rules to make sure everything is secure.

SUBSCRIPTION

How do I subscribe to MoxiGames?
Simply visit one of our promotional pages or contact us to activate your subscription.
How am I charged for the service?
You are charged for the games through your mobile phone bill or prepaid account. The service charge is weekly, and you will receive an SMS notification once the transaction is processed.
How am I charged for the service?
The subscription fee will be directly deducted from your prepaid balance or will reflect in your post-paid bill.
How do I cancel my subscription?
Send MOXIGAMES STOPP to 2001
Can I change the mobile number in my account?
At the moment, this is not possible.

CUSTOMER CARE

How do I contact Customer Care?